Returns & Refunds Policy

Last Updated: May 2026

Customer satisfaction is important to us. Please review our return policy below.

1. Return Eligibility

Returns may be requested within 7 days of delivery if:

• the product is unused;
• the product remains unopened and sealed;
• the original packaging is intact;
• proof of purchase is provided.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• opened vitamins or dietary supplements;
• medications or pharmaceutical products;
• personal care items;
• products with broken safety seals;
• perishable or temperature-sensitive items.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• your order number;
• photos of the item and packaging;
• a brief description of the issue.

4. Refunds

After the returned item is received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method.

Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

If the return is due to our error or a damaged product, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses.

6. Contact for Returns

Email: support@vitaminka.com